When search goes bad: Telelogic.com

Now Telelogic are market leaders in the supply of Enterprise Architecture software, with ‘System Architect’ and have been acquired by IBM to sit alongside the rest of the Rational stable at some future point.  However, being market leader and being fattened by IBM’s coffers shouldn’t mean that you sit back and let your website decay.

I was checking out the website for Archimate references this evening (given that SA is a certified Archimate tool).

Problem 1: You’re making me search for search?

Telelogic is now IBM - Software for Enterprise Lifecycle Management
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Can you see it?  Clicking on the right-hand side box with the ‘go’ button next to it just gives you a dropdown of territories covered.  Search is actually a tab-link on the main header to the left.  Hmm – not exactly the most intuitive start.

Problem 2: If you’re going to hide the search page, at least have it work when people use it.

Telelogic is now IBM - Search This Site
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Problem 3: When you ellicit feedback from people to report failures on the website, you really need to make sure the form works

Error Occurred While Processing Request

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Sigh.  I go for the ‘benefit of the doubt’ approach and assume it’s just because it’s Sunday.
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About the Author

Paul lives, rides and works in Cardiff, South Wales. His work seems to largely entail fixing things and keeping wheels on. Officially, he is actively engaged and interested in Enterprise Architecture these days, but has a secret past that involved standing around on glaciers collecting meltwater samples, and walking through endless fields of wheat taking radiance measurements.